AI enabled Customer Support

Enable Self-Serve Support and Reduce Related Costs

Support query tickets are a crucial aspect of customer support agents. Basically, customers want every service on the go and they like to seek answers themselves before contacting support services. Customer support software can be optimized on a company’s website or app to make this possible. Self-service options help customers to find solutions on their own. Complete knowledge management software integrated over a website, app or other digital channels help customers to get solutions through FAQs, one-page Articles as per their device parameters. Enterprises can avail such solutions which could circulate information across their customers’ preferred channels.

Boost Conversations with a Proactive Approach 

The right approach obviously is to make the first move, take the effort and go the extra mile to make customers happy. By adopting InfoSecurity Compliance Corp’s proactive customer service approach, a business is able to not only anticipate but also resolve the problems in the preliminary stage itself. This puts less pressure on the support team and increases customer loyalty. And taking the effort shows that you as a business are proactive and understand your customer’s issues even before they become problems. It means, your business needs to be prompt in identify, resolve customer issues, and ensure great experiences.

 Leverage industry-specific process support

Today’s customers demand personalized connected experiences that allow them to engage at their leisure using the channel of their choice. With a true omnichannel suite of capabilities, utility providers can leverage AI to anticipate a customer’s issues in advance of the customer interaction and proactively engage.

Turn Service into Sales

Service remains a grossly underutilized sales channel within most utilities. Sales and service remain entirely disconnected for customers and within the business. Agents simply don’t have the right information or system support to enable the personalized upsell of products as part of a blended service and sales experience. With us, utilities can expose a previously unidentified need or a more appropriate product offering, allowing utility providers to deliver further value for the customer.

Continuous innovation for the long haul

With customers’ needs and expectations continuing to rapidly evolve, today’s relevant experience is tomorrow’s engagement impediment. Leading companies that embrace innovation know this and are building AI- and ML-led capabilities that can help them continuously deliver more relevant products, services, and experiences that adapt to customers’ needs. With InfoSecurity Compliance Corp, you needn’t go through these hurdles as our customer experience solutions can be tailored according to your requirements.